Customer Contact through digital and omi-channel

We are pleased to invite you to a Supplier Engagement Session hosted by Newcastle City Council. This session aims to explore the latest advancements and offerings in contact centre management, corporate telephony, and the use of AI to enhance customer experiences. We are particularly interested in discussing the development of an omnichannel approach to customer service. During this session, we'd like to discuss: • The current landscape and future trends in customer contact technology. • Opportunities for integ...