119 Testing Call Centre Set-Up and Support
A supplier is required to set up and govern the COVID-19 call centre operation for testing and migrate the service to the Teleperformance call centre of over 2000 agents so it can act as the single place of contact for any COVID-19 testing query.
Buyer
Department of Health and Social Care
Value
£590,767
Published
11 Dec 2020
Closes
26 Apr 2020
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
26 Apr 2020
Contract ends
31 Oct 2020
CPV classifications
79512000
Call centre
Lots
Lot default 119 Testing Call Centre Set-Up and Support
£590,767
A supplier is required to set up and govern the COVID-19 call centre operation for testing and migrate the service to the Teleperformance call centre of over 2000 agents so it can act as the single place of contact for any COVID-19 testing query.
Delivery: United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
11 Dec 2020
Awarded contract notice on Contracts Finder
Award notice · Web page
BJSS RM1557.11-G-Cloud-11-Call-off-contract-word-docx-22 (002) - V3 - Commercial changes signed_Redacted
Not provided
BJSS RM1557.11-G-Cloud-11-Call-off-contract-word-docx-22 (002) - V3 - Commercial changes signed_Redacted
Link
Contains public sector information licensed under the Open Government Licence v3.0.