Arcus Answer Automated FAQ Response
⢠Use of Artificial Intelligence to respond to inbound call questions automatically ⢠Instantly answer customer requests 24/7 x 365 (if required, as agreed between the Parties) ⢠Reliably deliver consistent messages ⢠Provide near real time reporting dashboard ⢠Be quickly implemented using an Agile approach ⢠Give BEIS instant visibility of questions the chatbot is unable to answer ⢠Provide a fast & responsive user experience ⢠Include creation of a dashboard with agreed Management Information (MI...
Buyer
Business Energy and Industrial Strategy
Value
£95,000
Published
25 Nov 2019
Closes
20 Sept 2019
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
30 Sept 2019
Contract ends
31 Mar 2020
CPV classifications
72000000
IT services: consulting, software development, Internet and support
Lots
Lot default Arcus Answer Automated FAQ Response
£95,000
⢠Use of Artificial Intelligence to respond to inbound call questions automatically ⢠Instantly answer customer requests 24/7 x 365 (if required, as agreed between the Parties) ⢠Reliably deliver consistent messages ⢠Provide near real time reporting dashboard ⢠Be quickly implemented using an Agile approach ⢠Give BEIS instant visibility of ques...
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
25 Nov 2019
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.