Provision of Consultancy for Fraud, Error and Debt Programme Target Operating Model(TOM) Workshop

In May 2015, it was agreed that the design and implementation of a new operating model (2016-2020+) for Fraud, Error and Debt (FED) would sit within the FED Programme. It was also agreed that to launch this activity, a two day workshop would be run with key senior stakeholders. The workshop took place on 14th and 15th July and helped us to define what the TOM will look like, identify gaps and understand the key enablers that will assist us in our delivery. The outputs from the 2 day event now need to be translated...