Tenants Satisfaction Measures Survey (Including Leaseholders)

The tender is for a suitably qualified and experienced research contractor to carry Slough's Tenant Satisfaction Measures survey with our tenants. We have a significant number of leaseholder and though the TSM regulation does not require leaseholders to be surveyed we feel it would be best practice to include them in this exercise. There may also be requests for the provider to carry out additional research i.e. mystery shopping, ad hoc surveys and focus groups to delve further into results. The Authority proposes...