Non-Household Customer Insight Survey

The overall objective of the work is to help Ofwat build its understanding of the functioning of the water business retail market through gauging the experiences and views of eligible business customers and - through aspects of the qualitative work - brokers and third party intermediaries. The priorities, views and experiences of customers (including organisations working on their behalf) are essential in understanding whether, and how, the market is functioning effectively and delivering for customers. This eviden...