Non-Household Customer Insight Survey

From 1 April 2017, about 1.2 million eligible non-household customers (businesses, charities and public sector) whose business is wholly or mainly in England have been able to choose who supplies their water and wastewater (also known as 'sewerage') retail services. Retail services include things like water meter reading and customer services. There are over 20 active retailers in the market, and nearly 20,000 switches have already taken place. Details on retailers can be found here. Details on wholesalers can be f...