BCHC-21-0042 Provision of a Patient Experience Portal

Birmingham Community Healthcare NHS Foundation Trust (BCHC) requires a software solution to record, report and analyse on Patient Experience feedback and information. The Patient Experience Platform is required to:- • Provide an effective approach and methodology to gaining real-time feedback across all trust services including inpatients, outpatients and community services that that incorporates FFT and a patient and service user experience data collection. • Provide as optional SMS FFT service, that would be...