Calabrio Work Force Management (WFM)
Ancillary Services for a Mitel Contact Centre. Calabrio work force management (WFM) software provides, reporting & management information, forecasting demand management, resource availability management, skills matching, shift management, time recording management, intelligent adherence and leave management for the contact centre.
Buyer
The North Yorkshire Council
Value
£241,896
Published
25 Mar 2026
Closes
28 Feb 2026
Procurement details
Source
Contracts Finder
Region
North Yorkshire CC
Procurement method
Direct
Category
Services
Contract starts
1 Mar 2026
Contract ends
31 Mar 2031
CPV classifications
48000000
Software package and information systems
Lots
Lot default Calabrio Work Force Management (WFM)
£241,896
Ancillary Services for a Mitel Contact Centre. Calabrio work force management (WFM) software provides, reporting & management information, forecasting demand management, resource availability management, skills matching, shift management, time recording management, intelligent adherence and leave management for the contact centre.
Delivery: Yorkshire and the Humber · United Kingdom, Yorkshire and the Humber, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
25 Mar 2026
Awarded contract notice on Contracts Finder
Award notice · Web page
CALL-OFF INITIAL PERIOD: 3 Years (36 -month contract term) CALL-OFF OPTIONAL EXTENSION PERIOD 1 +1 Years (12 + 12 months)
Not provided
CALL-OFF INITIAL PERIOD: 3 Years (36 -month contract term) CALL-OFF OPTIONAL EXTENSION PERIOD 1 +1 Years (12 + 12 months)
Document
User / Company
Not provided
User / Company
Document
Contains public sector information licensed under the Open Government Licence v3.0.