Customer Feedback Monitoring System for Torbay Council
Torbay Council is looking to procure a new Customer Feedback Monitoring System, which must be in 'Live' use before 1st April 2019, with a period of parallel running with the current system prior to that date. The system must be able to deal with Complaints/Compliments, Service Requests, Members' enquiries and MPs' enquiries. Optional requirements would be to log details of data breaches, FOI requests and SARs. Please refer to the tender documents for full details of the requirements.
Buyer
Torbay Council
Value
£238,000
Published
2 Sept 2019
Closes
2 Aug 2018
Procurement details
Source
Contracts Finder
Region
Torbay
Procurement method
Open
Category
Services
Contract starts
17 Sept 2018
Contract ends
17 Sept 2021
CPV classifications
48000000
Software package and information systems
Lots
Lot default Customer Feedback Monitoring System for Torbay Council
£120,000
Torbay Council is looking to procure a new Customer Feedback Monitoring System, which must be in 'Live' use before 1st April 2019, with a period of parallel running with the current system prior to that date. The system must be able to deal with Complaints/Compliments, Service Requests, Members' enquiries and MPs' enquiries. Optional requirements would be to...
Delivery: South West · United Kingdom, South West, United Kingdom
Documents
Unlock document linkOpportunity notice on Contracts Finder
4 Jul 2018
Opportunity notice on Contracts Finder
Tender notice · Web page
Awarded contract notice on Contracts Finder
19 Sept 2018
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.