Contact Centre messaging and music on hold provider

Cambridge City Council require a managed service for our contact centre's messaging and music on hold to cover the below: # Designated & Experienced Account Management # Dedicated & Experienced Studio Help Desk # Highly Efficient Turn around of Orders < 3 working days with emergency turn around as required # Professional Voice Artists # High Quality Recordings to Contact Centre Standards # Secure Delivery of Recordings via FTP # Guaranteed Voice Availability # Access to, and use of, non copyright Music on Hold