Universal Credit Contact Centre Services

The successful Supplier will deliver high quality contact centre services that support the delivery of Universal Credit (UC). This will be delivered through a hybrid solution comprising on-site and homeworking delivery. The Contract will be for an initial term of 3 years with the option to extend up to a further one year plus up to a further one year. (3+1+1). The Successful Supplier must deliver a consistent quality telephony service which will identify continuous improvement opportunities and the potential for in...