DVSA Contact Centre Additional Capacity - Call Surges 2023
Covid-19 caused large, unforeseen call volumes which have been very difficult to handle with existing resources. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand spikes.
Buyer
Driver and Vehicle Standards Agency
Value
£3,417,608
Published
15 Aug 2023
Closes
17 Apr 2023
Procurement details
Source
Contracts Finder
Region
Bristol, City of
Procurement method
Selective
Category
Services
Contract starts
16 Jul 2023
Contract ends
16 Jul 2026
CPV classifications
79512000
Call centre
Lots
Lot default DVSA Contact Centre Additional Capacity - Call Surges 2023
£3,417,608
Covid-19 caused large, unforeseen call volumes which have been very difficult to handle with existing resources. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand spikes.
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
15 Aug 2023
Awarded contract notice on Contracts Finder
Award notice · Web page
n/a
Not provided
n/a
Contains public sector information licensed under the Open Government Licence v3.0.