VEAT - Debt Recovery Contact Centre
The Authority has recently deployed a Teams Telephony Solution (with direct routing) and in its customer support contact centre, utilising Anywhere 365 for contact centre functionality. At the same time a large insource programme of work was taking place that required another call centre service. The original contract could not be modified to include the second. The decision to single tender to the same supplier was made for CORPORATE PROJECT SOLUTIONS LIMITED. This contract will only be in place for 17 months foll...
Buyer
The Pensions Regulator
Value
£167,790
Published
10 Feb 2022
Closes
3 Feb 2022
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Other VEAT Direct Award
Category
Services
Contract starts
14 Feb 2022
Contract ends
28 Jul 2023
CPV classifications
79000000
Business services: law, marketing, consulting, recruitment, printing and security
Lots
Lot default VEAT - Debt Recovery Contact Centre
£167,790
The Authority has recently deployed a Teams Telephony Solution (with direct routing) and in its customer support contact centre, utilising Anywhere 365 for contact centre functionality. At the same time a large insource programme of work was taking place that required another call centre service. The original contract could not be modified to include the sec...
Documents
Unlock document linkAwarded contract notice on Contracts Finder
10 Feb 2022
Awarded contract notice on Contracts Finder
Award notice · Web page
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