Concessions Contact Handling Services
Awarded contract for the provision of Contact Handling Services, including a proportion of both telephony and written correspondence, for Transport for London's Concessionary Travel scheme. Value includes available options beyond the initial expiry date.
Buyer
TRANSPORT FOR LONDON
Value
£14,279,000
Published
4 Mar 2026
Closes
21 Nov 2025
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
29 Mar 2026
Contract ends
29 Mar 2030
CPV classifications
79512000
Call centre
Lots
Lot default Concessions Contact Handling Services
£14,279,000
Awarded contract for the provision of Contact Handling Services, including a proportion of both telephony and written correspondence, for Transport for London's Concessionary Travel scheme. Value includes available options beyond the initial expiry date.
Delivery: United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
4 Mar 2026
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.