19-20.CSG.5 Understanding customer perceptions of communications
This research will involve undertaking in-depth interviews with recipients of communications relating to owing a debt to HMRC and declaring let property income to HMRC. The overall aim of the research is to gather evidence and customer insight to help HMRC to improve the quality and impact of communications campaigns. Participants will be shown specific messages and letters and interviews will explore the clarity of the messages and customer responses to them.
Buyer
H M REVENUE & CUSTOMS
Value
£40,000
Published
29 Jan 2020
Closes
5 Jul 2019
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Other Mini Competition Within Lot 3 Of The BEIS Research And Evaluation Framework For Suppliers Who Confirmed Their Interest In Receiving HMRC Research Commissions.
Category
Services
Contract starts
4 Aug 2019
Contract ends
30 Nov 2019
CPV classifications
73110000
Research services
Lots
Lot default 19-20.CSG.5 Understanding customer perceptions of communications
£40,000
This research will involve undertaking in-depth interviews with recipients of communications relating to owing a debt to HMRC and declaring let property income to HMRC. The overall aim of the research is to gather evidence and customer insight to help HMRC to improve the quality and impact of communications campaigns. Participants will be shown specific mess...
Delivery: South East · United Kingdom, South East, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
29 Jan 2020
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.