Customer Service Evaluation
GMC is seeking external support in evaluating the quality of our customer service. We have an immediate activity to evaluate the registration process for overseas doctors, but this is likely to repeated on other organisational processes. A summary of the main customer service interactions is included within this tender pack. For each evaluation, we will be seeking to benchmark our current standard of customer service and understand areas for improvement.
Buyer
General Medical Council (GMC)
Value
£100,000
Published
19 Mar 2018
Closes
13 Sept 2017
Procurement details
Source
Contracts Finder
Region
Manchester
Procurement method
Open
Category
Services
Contract starts
31 Oct 2017
Contract ends
30 Oct 2019
CPV classifications
79411000
General management consultancy services
Lots
Lot default Customer Service Evaluation
£100,000
GMC is seeking external support in evaluating the quality of our customer service. We have an immediate activity to evaluate the registration process for overseas doctors, but this is likely to repeated on other organisational processes. A summary of the main customer service interactions is included within this tender pack. For each evaluation, we will be s...
Delivery: London · United Kingdom, North West · United Kingdom, London, North West, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
19 Mar 2018
Awarded contract notice on Contracts Finder
Award notice · Web page
NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.
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NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.
Tender notice
Contains public sector information licensed under the Open Government Licence v3.0.