WP3611 - CRM Business Integration and System Implementation Partner

The Council is seeking an integration and implementation partner to re-engineer the Council's current ways of working, and lead on redesign and digitalisation of its processes into a Microsoft Dynamics CRM platform which the partner will create. The Council has identified that it currently does not hold a single view of its Service Users, has no 'front door' for access to our services, and has limited integration of services. A key priority for the Customer Access Management (CAM) work stream is therefore investmen...