Call Centre Software Solution
This procurement is for the replacement of a Contact Centre solution. Whilst the Corporate Contact Centre within the Council will be the primary/main user it will also be used by smaller customer contact teams in other departments, including an internal IT service desk. The procurement is being conducted over 2 Lots. Lot 1 is for an on-premise solution and Lot 2 is for a hosted SaaS solution. Suppliers are able to bid for either lot or both lots.
Buyer
South Gloucestershire Council
Value
Not provided
Published
16 Oct 2017
Closes
17 Nov 2017
Procurement details
Source
Contracts Finder
Region
Bath and North East Somerset, North Somerset and South Gloucestershire
Procurement method
Open
Category
Goods
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
48100000
Industry specific software package
Lots
Lot default Call Centre Software Solution
Value not provided
This procurement is for the replacement of a Contact Centre solution. Whilst the Corporate Contact Centre within the Council will be the primary/main user it will also be used by smaller customer contact teams in other departments, including an internal IT service desk. The procurement is being conducted over 2 Lots. Lot 1 is for an on-premise solution and L...
Delivery: South West · United Kingdom, South West, United Kingdom
Documents
Unlock document linkOpportunity notice on Contracts Finder
16 Oct 2017
Opportunity notice on Contracts Finder
Tender notice · Web page
Please follow this link to view the notice.
Not provided
Please follow this link to view the notice.
Tender notice
Contains public sector information licensed under the Open Government Licence v3.0.