Ordnance Survey Customer Compass Perceptions Tracking Research
Ordnance Survey (OS) has been gathering real-time customer feedback through an email and online tracking survey since 2015 (Customer Compass). This research enables OS to view and action results daily, through online results dashboards and email alerts. The current contract for this service is due to complete at the end of July 2017. OS intends to continue to measure customer perceptions of service and is seeking to commission a research supplier who can run this study for the next 3 years.
Buyer
ORDNANCE SURVEY LIMITED
Value
£0
Published
15 Aug 2017
Closes
3 Jul 2017
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Open
Category
Services
Contract starts
19 Aug 2017
Contract ends
20 Aug 2020
CPV classifications
73000000
Research and development services and related consultancy services
Lots
Lot default Ordnance Survey Customer Compass Perceptions Tracking Research
£45,000
Ordnance Survey (OS) has been gathering real-time customer feedback through an email and online tracking survey since 2015 (Customer Compass). This research enables OS to view and action results daily, through online results dashboards and email alerts. The current contract for this service is due to complete at the end of July 2017. OS intends to continue t...
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkOpportunity notice on Contracts Finder
15 Jun 2017
Opportunity notice on Contracts Finder
Tender notice · Web page
ITT for Customer Compass Research Tracking Research
Not provided
ITT for Customer Compass Research Tracking Research
Tender notice · PDF
Response Document for Customer Compass ITT
Not provided
Response Document for Customer Compass ITT
Tender notice · Word document
Security Non Functional Requirements for Customer Compass ITT
Not provided
Security Non Functional Requirements for Customer Compass ITT
Tender notice · Excel spreadsheet
Standard Contract terms for Good and /or Services
Not provided
Standard Contract terms for Good and /or Services
Tender notice · PDF
BS0554.2017Evaluation Matrix
Not provided
BS0554.2017Evaluation Matrix
Tender notice · Excel spreadsheet
Awarded contract notice on Contracts Finder
15 Aug 2017
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.