Cambridgeshire County Council Extra Care Schemes Bircham and Willowbank

The Services provided in the person's home shall be as set out in the Council's individual Support Plan. Exceptions can be made where recorded on the Service User's Support Plan as prepared or agreed by the Service User's Care Manager and the Service User or their representative. As well as personal care tasks, Providers should make it a clear that an expected aspect of the work of their Staff is that part of their role is for Staff to spend time talking to, relating with, and understanding the lives of Service Use...