CRM and Customer platform replacement
The objective of this project is to consolidate the two existing CRM's (MS Dynamics and Lagan - currently used as a knowledge management system), as well as deliver a customer platform. The customer platform consist of webforms, customer accounts, integration to back office system and enterprise telephony.
Buyer
London Borough of Enfield
Value
£1,026,917
Published
11 Jun 2020
Closes
3 Feb 2020
Procurement details
Source
Contracts Finder
Region
Enfield
Procurement method
Selective
Category
Services
Contract starts
7 Jun 2020
Contract ends
7 Jun 2022
CPV classifications
72000000
IT services: consulting, software development, Internet and support
Lots
Lot default CRM and Customer platform replacement
£1,026,917
The objective of this project is to consolidate the two existing CRM's (MS Dynamics and Lagan - currently used as a knowledge management system), as well as deliver a customer platform. The customer platform consist of webforms, customer accounts, integration to back office system and enterprise telephony.
Delivery: London · United Kingdom, London, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
11 Jun 2020
Awarded contract notice on Contracts Finder
Award notice · Web page
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