The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution
This procurement is for a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution. This is to provide multiple contact channels and integration with our wider Digital Platform, including Customer Relationship Management (CRM). This procurement aligns with the themes and principles of the council's Digital Transformation Programme and will become one of its constituent projects.
Buyer
South Gloucestershire Council
Value
£483,143
Published
26 Mar 2021
Closes
29 Jul 2019
Procurement details
Source
Contracts Finder
Region
Bath and North East Somerset, North Somerset and South Gloucestershire
Procurement method
Selective
Category
Services
Contract starts
12 Mar 2021
Contract ends
11 Mar 2026
CPV classifications
48314000
Voice recognition software package
Lots
Lot default The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution
£483,143
This procurement is for a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution. This is to provide multiple contact channels and integration with our wider Digital Platform, including Customer Relationship Management (CRM). This procurement aligns with the themes and principles of the council's Digital Transformatio...
Delivery: South West · United Kingdom, South West, United Kingdom
Documents
Unlock document linkOpportunity notice on Contracts Finder
28 Jun 2019
Opportunity notice on Contracts Finder
Tender notice · Web page
Advert
Not provided
Advert
Tender notice
Awarded contract notice on Contracts Finder
26 Mar 2021
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.