IVR Announcement Recording

Southampton City Council recently insourced both its customer service operation and its IT provision. Customer services have been through a significant transformation since returning to the council and are taking a greater focus on customer service and first-time resolution. We have recently invested in a new telephony platform and are overhauling the IVR (Interactive Voice Response) set up in switching over. As a part of this, we want to invest in high-quality recorded announcements. SCC is in the process of upgra...