GLA Correspondence Management Syatem

Public Liaison Unit has a need to drive continuous improvement in order to provide a better service to the general public in terms of both quality of output and timeliness. Processes need to be streamlined to cope with an increasing demand. Therefore, the Public Liaison Unit team are looking to replace their current correspondence handling software with a cloud-hosted Software as a Service (SaaS) solution. The system needs to be able to process all types of requests dealt with by PLU, Mayor's Office and FOI Team, i...