New Customer Relationship System (ICT Transformation Project)
The implementation of a new single underlying platform for ICT systems (as far as is practicable) replacing a number of legacy applications and including the implementation of a new Local Government multi-channel Customer Relationship Management (CRM) system and Customer Self Service portal and citizen account enabling a high degree of customer self-service with direct integration with back office systems providing a "single view of the customer". Procurement was through CCS G-Cloud Framework RM1557.10, ( Lot 2: Cl...
Buyer
Folkestone & Hythe District Council
Value
£1,463,378
Published
18 Oct 2018
Closes
21 Sept 2018
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Direct
Category
Services
Contract starts
30 Sept 2018
Contract ends
30 Sept 2020
CPV classifications
72222300
Information technology services
Lots
Lot default New Customer Relationship System (ICT Transformation Project)
£1,463,378
The implementation of a new single underlying platform for ICT systems (as far as is practicable) replacing a number of legacy applications and including the implementation of a new Local Government multi-channel Customer Relationship Management (CRM) system and Customer Self Service portal and citizen account enabling a high degree of customer self-service...
Delivery: South East · United Kingdom, South East, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
18 Oct 2018
Awarded contract notice on Contracts Finder
Award notice · Web page
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