Contact Engagement Programme - Telephony Services - Core Platform and Systems Integrator
Provision of a contact centre core telephony platform and systems integrator services to integrate various contact centre technologies. 08/04/2024 - Admin amendment to correct awarded contract value to include in scope extensions. Initial publication only included the "initial term".
Buyer
H M REVENUE & CUSTOMS
Value
£42,945,026
Published
8 Apr 2024
Closes
10 Feb 2020
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Open
Category
Services
Contract starts
31 Aug 2020
Contract ends
3 Oct 2027
CPV classifications
32429000
Telephone network equipment
Lots
Lot default Contact Engagement Programme - Telephony Services - Core Platform and Systems Integrator
£42,945,026
Provision of a contact centre core telephony platform and systems integrator services to integrate various contact centre technologies. 08/04/2024 - Admin amendment to correct awarded contract value to include in scope extensions. Initial publication only included the "initial term".
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkOpportunity notice on Contracts Finder
17 Dec 2019
Opportunity notice on Contracts Finder
Tender notice · Web page
SAP Ariba Supplier User Guidance
Not provided
SAP Ariba Supplier User Guidance
Tender notice · PDF
HMRC - Contact Engagement Telephony - Draft Contract (Lot 1)
Not provided
HMRC - Contact Engagement Telephony - Draft Contract (Lot 1)
Tender notice · Word document
HMRC - Contact Engagement Telephony - Draft Contract (Lot 2)
Not provided
HMRC - Contact Engagement Telephony - Draft Contract (Lot 2)
Tender notice · Word document
HMRC - Contact Engagement Telephony - Draft Contract (Lot 3)
Not provided
HMRC - Contact Engagement Telephony - Draft Contract (Lot 3)
Tender notice · Word document
HMRC Telephony Tendering Instructions
Not provided
HMRC Telephony Tendering Instructions
Tender notice · Word document
SAP Ariba Supplier Registration Guidance
Not provided
SAP Ariba Supplier Registration Guidance
Tender notice · PDF
TED Contract Notice
Not provided
TED Contract Notice
Tender notice
HMRC Telephony Tendering Instructions
Not provided
HMRC Telephony Tendering Instructions
Tender notice · Word document
HMRC Telephony Draft Contract - Lot 1 (v2)
Not provided
HMRC Telephony Draft Contract - Lot 1 (v2)
Tender notice · Word document
HMRC Telephony Draft Contract - Lot 2 (v2)
Not provided
HMRC Telephony Draft Contract - Lot 2 (v2)
Tender notice · Word document
HMRC Telephony Draft Contract - Lot 3 (v2)
Not provided
HMRC Telephony Draft Contract - Lot 3 (v2)
Tender notice · Word document
Contains public sector information licensed under the Open Government Licence v3.0.