Customer Journey Mapping Exercise
Red Cross wishes to establish a Contract for the delivery of a customer journey mapping exercise that will identify the ways in which service users contact the Red Cross, how their contact is handled and what processes are employed to resolve that contact. Recommendations will be sought on the optimal way of handling and recording Red Cross contacts and how the Organisation can move from its current position to that optimal approach.
Buyer
British Red Cross
Value
£180,000
Published
18 Nov 2016
Closes
6 Nov 2015
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
73000000
Research and development services and related consultancy services
Lots
Lot default Customer Journey Mapping Exercise
£180,000
Red Cross wishes to establish a Contract for the delivery of a customer journey mapping exercise that will identify the ways in which service users contact the Red Cross, how their contact is handled and what processes are employed to resolve that contact. Recommendations will be sought on the optimal way of handling and recording Red Cross contacts and how...
Delivery: British Oversea Territories, Channel Islands, East Midlands · United Kingdom, East of England · United Kingdom, Europe, Guernsey
Documents
Unlock document linkOpportunity notice on Contracts Finder
9 Oct 2015
Opportunity notice on Contracts Finder
Tender notice · Web page
NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.
Not provided
NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.
Tender notice
Contains public sector information licensed under the Open Government Licence v3.0.