Enterprise Service Management Solution - Market Engagement

Essex County Council are looking to replace or update its current ITSM Solution with a view to enhancing and capitalising on latest technology and industry best practice capabilities. This requirement is in line with ECC's on-going IT Strategy to modernise IT Service Delivery and to support our ongoing service improvement agenda. ECC seek to engage a single Supplier to provide an ESM Solution, inclusive of implementation consultancy services and a post implementation maintenance and support agreement. The Solution...