Conversational AI
Introducing a conversational AI across the Stockport Council website for handling routine queries to the council, reducing the load on the Contact Centre. The solution must: be capable of running enough concurrent (infinite) instances to cover all our chat needs; be able to integrate with Verint via APIs; be customisable to fit our online ecosystem; be accessible; be capable of running 24/7 without supervision; have skills-based routing for more complex queries during Contact Centre opening hours; have a dashboard;...
Buyer
STAR PROCUREMENT LIMITED
Value
£37,400
Published
7 Mar 2019
Closes
9 Jan 2019
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
10 Jan 2019
Contract ends
6 Jan 2020
CPV classifications
48000000
Software package and information systems
Lots
Lot default Conversational AI
£37,400
Introducing a conversational AI across the Stockport Council website for handling routine queries to the council, reducing the load on the Contact Centre. The solution must: be capable of running enough concurrent (infinite) instances to cover all our chat needs; be able to integrate with Verint via APIs; be customisable to fit our online ecosystem; be acces...
Delivery: North West · United Kingdom, North West, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
7 Mar 2019
Awarded contract notice on Contracts Finder
Award notice · Web page
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