CITB Voice of the Customer Platform and Support Services
CITB have a requirement for a Voice of the customer platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value. CITB require the platform to provide employee engagement and Customer research, with CITB's goal to become a customer centric organisation. This solution will enable to monitor, collate and act upon customer feedback.
Buyer
Construction Industry Training Board
Value
£350,000
Published
3 Sept 2024
Closes
4 Oct 2024
Procurement details
Source
Contracts Finder
Region
Peterborough
Procurement method
Open
Category
Goods
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
48445000
Customer Relation Management software package
Lots
Lot default CITB Voice of the Customer Platform and Support Services
£350,000
CITB have a requirement for a Voice of the customer platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value. CITB require the platform to provide employee engagement and Customer research, with CITB's goal to become a customer centric organisation. This solution will enable t...
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkOpportunity notice on Contracts Finder
3 Sept 2024
Opportunity notice on Contracts Finder
Tender notice · Web page
Please follow this link to view the notice.
Not provided
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Tender notice
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