Seamless Journey Subscription - Zipabout

The Department has a primary objective to improve the journey experiences of rail passengers. As such, we are looking to work with industry partners to develop initiatives based on an improved understanding of customer satisfaction and general opinions about the wider rail industry. This is guided by a recognition that existing tools (e.g. NRPS) do not give us the more holistic, and immediate, understanding of the passenger experience that we need to be able to encourage TOCs to drive improvements in a more focused...