Contact Centre Solution
Contract for the implementation, software, support, maintenance, and training of a new cloud-based contact centre solution. The contract value is inclusive of the initial contract term (5 years), two optional 1-year extensions, and VAT. The value is an estimate as charges are dependent on user licences and call volumes. The notice value is being updated to reflect a contingency amount that was included at award for use of these services. This figure was missed off the original notice in error. The value for this no...
Buyer
Pension Protection Fund
Value
£924,000
Published
4 Sept 2025
Closes
12 Aug 2022
Procurement details
Source
Contracts Finder
Region
Croydon
Procurement method
Selective
Category
Services
Contract starts
1 Nov 2022
Contract ends
31 Oct 2027
CPV classifications
48511000
Desktop communications software package
Lots
Lot default Contact Centre Solution
£924,000
Contract for the implementation, software, support, maintenance, and training of a new cloud-based contact centre solution. The contract value is inclusive of the initial contract term (5 years), two optional 1-year extensions, and VAT. The value is an estimate as charges are dependent on user licences and call volumes. The notice value is being updated to r...
Delivery: London · United Kingdom, London, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
13 Dec 2022
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.