21 065 Contact Centre as a Service (CCaaS)
Decision to award a contract to Business Systems for NICE Incontact cloud contact solution for all contact centre functionality for Cheshire East Council. Providing omni channel contact centre functionality to support the corporate contact centre and telephony support to satellite contact centres. This solution will support the corporate objectives to improve the customer experience and to drive channel shift towards digital channels.
Buyer
CHESHIRE EAST COUNCIL
Value
£881,733
Published
17 Dec 2021
Closes
1 Dec 2021
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
17 Dec 2021
Contract ends
17 Dec 2024
CPV classifications
48517000
IT software package
Lots
Lot default 21 065 Contact Centre as a Service (CCaaS)
£1
Decision to award a contract to Business Systems for NICE Incontact cloud contact solution for all contact centre functionality for Cheshire East Council. Providing omni channel contact centre functionality to support the corporate contact centre and telephony support to satellite contact centres. This solution will support the corporate objectives to improv...
Delivery: North West · United Kingdom, North West, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
17 Dec 2021
Awarded contract notice on Contracts Finder
Award notice · Web page
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