Delivery of the Online Dispute Resolution (ODR) Contact Point
BEIS intends to award a contract to CTSI to continue delivery of ODR from July 2019 to December 2020. The ODR contact point is a phone and online information and support service to assist parties in disputes about online purchases submitted via a Europe-wide ODR platform. The contract covers the cost of running the service only. ODR facilitates communication between parties in a dispute and a relevant ADR entity. This includes, but is not limited to: assisting consumers submitting a complaint via the platform with...
Buyer
Department for Business, Energy & Industrial Strategy
Value
£148,869
Published
24 May 2019
Closes
21 Mar 2019
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Other
Category
Services
Contract starts
30 Jun 2019
Contract ends
1 Dec 2020
CPV classifications
75110000
General public services
Lots
Lot default Delivery of the Online Dispute Resolution (ODR) Contact Point
£148,869
BEIS intends to award a contract to CTSI to continue delivery of ODR from July 2019 to December 2020. The ODR contact point is a phone and online information and support service to assist parties in disputes about online purchases submitted via a Europe-wide ODR platform. The contract covers the cost of running the service only. ODR facilitates communication...
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
24 May 2019
Awarded contract notice on Contracts Finder
Award notice · Web page
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Tender notice
Contains public sector information licensed under the Open Government Licence v3.0.