Awarded Contractocds-b5fd17-d1086d85-f41d-459f-a388-f9145c6196be

Provision of Customer Experience Platform

A SaaS Customer Experience platform to measure and research customer satisfaction for the services we operate. This includes capabilities to collaboratively build and host surveys with an extensive range of question types, conduct digital user experience testing and to analyse, report and share insights including dynamic dashboards. This also includes capabilities to integrate survey data from other sources

Buyer

Government Commercial Agency

Value

£999,000

Published

23 Jun 2026

Closes

23 Jan 2023

Procurement details

Source

Contracts Finder

Region

United Kingdom

Procurement method

Other Direct Award

Category

Services

Contract starts

Not provided

Contract ends

Not provided

CPV classifications

48517000

IT software package

Lots

Provision of Customer Experience Platform

Lot default

£1,291,892

A SaaS Customer Experience platform to measure and research customer satisfaction for the services we operate. This includes capabilities to collaboratively build and host surveys with an extensive range of question types, conduct digital user experience testing and to analyse, report and share insights including dynamic dashboards. This also includes capabi...

Delivery: United Kingdom

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