Customer Access Transformation Programme -Phase one digital platform OJEU reference 2018/S/010-018410

Sedgemoor District Council (SDC) launched a 'digital first' approach to Customer Access in October 2015 and is moving forward on a programme of Digital Transformation to: • Improve the experience for our customers, • Improve efficiency for the council, • Collaborate with other agencies serving our communities, and • Improve decision making on the use of SDC resources. To underpin this transformation, SDC has defined a set of capabilities which can be used collectively to form a digital platform. The digital...