Debt Recovery System

The Revenues, Benefits and Welfare has an inhouse enforcement agent (bailiff) team for the recovery of unpaid council debts - council tax, business rates, BIDs, parking tickets and sundry debts. The system functions as a Customer Relationship Management (CRM) tool, enabling the team to issue statutory notices, track enforcement actions, and maintain accurate and up-to-date customer records. It ensures compliance with legal requirements, improves operational efficiency, and supports the delivery of a statutory servi...