Provision of Strategic Telephony Services
Utilised CCS framework- Network Services 2-RM3808 Award published for transparency. The Agency solution encompasses all of the features below: New back office telephony solution (Handsets, voicemail) Replacement of existing contact centre technologies such as WFM, Speech Analytics, telephony, digital channels and chat bots 'Drag and drop' style IVR administration for ease and speed of use Scalable cloud solution, pay for what we use Regular product releases and use of the latest product version Ability to develop a...
Buyer
DRIVER & VEHICLE LICENSING AGENCY
Value
£17,919,398
Published
8 Dec 2020
Closes
23 Nov 2020
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
24 Nov 2020
Contract ends
23 Nov 2025
CPV classifications
32500000
Telecommunications equipment and supplies
Lots
Lot default Provision of Strategic Telephony Services
£23,100,000
Utilised CCS framework- Network Services 2-RM3808 Award published for transparency. The Agency solution encompasses all of the features below: New back office telephony solution (Handsets, voicemail) Replacement of existing contact centre technologies such as WFM, Speech Analytics, telephony, digital channels and chat bots 'Drag and drop' style IVR administr...
Documents
Unlock document linkAwarded contract notice on Contracts Finder
8 Dec 2020
Awarded contract notice on Contracts Finder
Award notice · Web page
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