FLEX AI Omni Channel Citizen Services Platform
Call-off from CCS Framework Agreement G-Cloud 12 (RM1557.12) Cloud service for the provision of a customer services bot which uses AI technology to automate the identification and processing of inbound emails, ingests collected information into a CRM application and applies process automation and auto routing within the CRM application to remove manual processing and reduce the administrative burden, whilst applying machine learning to the bot to ensure it develops and evolves intelligently in lines with the needs...
Buyer
Information Commissioners Office
Value
£800,000
Published
10 Feb 2023
Closes
23 Nov 2022
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
24 Nov 2022
Contract ends
23 Nov 2024
CPV classifications
48100000
Industry specific software package
Lots
Lot default FLEX AI Omni Channel Citizen Services Platform
£800,000
Call-off from CCS Framework Agreement G-Cloud 12 (RM1557.12) Cloud service for the provision of a customer services bot which uses AI technology to automate the identification and processing of inbound emails, ingests collected information into a CRM application and applies process automation and auto routing within the CRM application to remove manual proce...
Delivery: North West · United Kingdom, North West, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
10 Feb 2023
Awarded contract notice on Contracts Finder
Award notice · Web page
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