HMCTS Reform Interactive Voice Response Recordings Contract

HMCTS Digital and Technology Services are procuring an IVR Design and Management Service. The Authority is looking to appoint and work with a supplier which has a proven track record in delivery in this area, with demonstrable evidence of a flexible approach that delivers high quality, cost effective services within stated deadlines. The supplier is required to do the following: Review current IVR messages and provide options and solutions for a refresh if these to provide an effective and efficient customer experi...