Customer Engagement Management - Salesforce Implementation Services
SLC has procured and implemented a cloud-based CRM system, Salesforce. The initial go live of the system will replace the current systems used by contact centre staff in responding to customer calls and will implement self-service for customers to manage their accounts online and check the status of their applications. this contract will provide cloud support services in the design and build of the CRM solution and integrating it into our line of business systems.
Buyer
STUDENT LOANS COMPANY LIMITED
Value
£4,500,000
Published
1 Dec 2021
Closes
24 Sept 2021
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
24 Nov 2021
Contract ends
23 Nov 2022
CPV classifications
72263000
Software implementation services
Lots
Lot default Customer Engagement Management - Salesforce Implementation Services
£4,500,000
SLC has procured and implemented a cloud-based CRM system, Salesforce. The initial go live of the system will replace the current systems used by contact centre staff in responding to customer calls and will implement self-service for customers to manage their accounts online and check the status of their applications. this contract will provide cloud suppor...
Documents
Unlock document linkAwarded contract notice on Contracts Finder
1 Dec 2021
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.