Customer experience in the water sector - annual surveys for the customer measure of experience (C-MeX) and developer services measure of experience (D-MeX)

Provisions of the Market Research Dynamic Purchasing System Agreement (RM6018) between CCS and the Supplier. The overarching objective of C-MeX and D-MeX is to incentivise water companies to provide an excellent customer experience. The Contract covers two C-MeX surveys (the customer service survey and the customer experience survey) and one D-Mex survey (the customer satisfaction survey). The objective is for the Supplier to conduct annual surveys providing four interim quarterly scores and rankings and annual sco...