Provision of Customer Service Excellence Accreditation
HMPO holds CSE accreditation and has done so since 2008. UKVI holds accreditation since its first whole command assessment in 2015, which followed on from the initial building block approach to achieve command wide accreditation. Both commands underwent assessments in 2016 and following implementation of the new contract, the next round of assessments will be due in March 2017. Although this is a single procurement to result in a single contract, we require the commands to be treated separately for the purpose of a...
Buyer
Government Commercial Agency
Value
Not provided
Published
18 Nov 2016
Closes
10 Aug 2016
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79342000
Marketing services
Lots
Lot default Provision of Customer Service Excellence Accreditation
Value not provided
HMPO holds CSE accreditation and has done so since 2008. UKVI holds accreditation since its first whole command assessment in 2015, which followed on from the initial building block approach to achieve command wide accreditation. Both commands underwent assessments in 2016 and following implementation of the new contract, the next round of assessments will b...
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkOpportunity notice on Contracts Finder
16 Jun 2016
Opportunity notice on Contracts Finder
Tender notice · Web page
Annex 3 - Service Specification Security
Not provided
Annex 3 - Service Specification Security
Application/pdf · PDF
Annex 2 â Home Office T+S Policy
Not provided
Annex 2 â Home Office T+S Policy
Application/pdf · PDF
Revised Contracts Finder Advertisement Final
Not provided
Revised Contracts Finder Advertisement Final
Application/pdf · PDF
Appendix B â Statement of Requirements
Not provided
Appendix B â Statement of Requirements
Application/pdf · PDF
Appendix E â Price Schedule
Not provided
Appendix E â Price Schedule
Application/vnd.openxmlformats officedocument.spreadsheetml.sheet · Excel spreadsheet
Annex 1 â Office Locations
Not provided
Annex 1 â Office Locations
Application/pdf · PDF
Appendix C â Terms and Conditions
Not provided
Appendix C â Terms and Conditions
Application/pdf · PDF
Revised Invitation To Tender Document Final
Not provided
Revised Invitation To Tender Document Final
Application/pdf · PDF
Appendix A â Terms of Participation
Not provided
Appendix A â Terms of Participation
Application/pdf · PDF
Appendix D â Response Guidance
Not provided
Appendix D â Response Guidance
Application/pdf · PDF
Contains public sector information licensed under the Open Government Licence v3.0.