Hosted Skype for Business Unified Communications,Contact Centre and SIP Trunks (RM1045 Network Services-Lot10)

Folkestone and Hythe District Council is currently going through a process of Digital Transformation to facilitate a flexible working culture. A strategy for cloud based telecommunications infrastructure has now been approved, using Skype for Business (SfB) and the next steps are to design and procure a suitable omni channel contact centre. The expectation is that the hosted solution will: Provide an affordable replacement for the ageing and end-of-life Alcatel system; Support mobile and flexible working by bringin...