Automated Telephony

As part of the Customer Access Programme, Cornwall Council are seeking innovative ways to deliver customer contact and customer self service. Currently our contact centre receives over 850,000 calls a year for a number of services that are offered from our customer services centre. We are seeking solutions that can reduce manual handling of those calls but also ensure a good level of customer satisfaction. After the implementation of automated telephony in our Council Tax and Benefits services, we are now seeking t...