101 Non Emergency Helpline
Provision of the 101 single non-emergency number service which connects members of the public to individual force call handlers. The migration of the call charging for this service from caller charging to allow calls to be free to the public. Implementation of automation measures to identify and redirect (to other media such as online platforms) calls which do not require a police call handler's involvement. Additional information: Contract extended, exercising 24 months extension option
Buyer
Home Office
Value
£700,000
Published
22 Apr 2020
Closes
31 Mar 2019
Procurement details
Source
Contracts Finder
Region
Westminster
Procurement method
Selective
Category
Services
Contract starts
31 Mar 2020
Contract ends
31 Mar 2022
CPV classifications
64211000
Public-telephone services
Lots
Lot default 101 Non Emergency Helpline
£700,000
Provision of the 101 single non-emergency number service which connects members of the public to individual force call handlers. The migration of the call charging for this service from caller charging to allow calls to be free to the public. Implementation of automation measures to identify and redirect (to other media such as online platforms) calls which...
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
22 Apr 2020
Awarded contract notice on Contracts Finder
Award notice · Web page
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