Care Navigator Training for NHS Sandwell & West Birmingham CCG

Care Navigation provides patients with a first point of contact which directs them to the most appropriate source of help, which will primarily be a GP, practice nurse, pharmacist or other health professional. Using a directory of services, receptionists can also signpost the patient to another source of support in the community, which is often more appropriate than a medical appointment. Delivering this approach, it will be easier for patients to get an appointment with the GP when they need it, and it shortens th...