Supply of an Internally Hosted Contact Centre Telephony and Multi-Channel Solution with Associated Services

The Council requires an Internally Hosted Contact Centre Telephony and Multi-Channel Solution that enables its contact centre to manage and respond to incoming and outgoing telephone calls and all customer Interactions regardless of Channel. The Solution should be implemented and live (Go-Live) by December 2017 at the latest. Associated services include training, implementation, support and maintenance and ad hoc consultancy. A Web Chat module is also required to help the Council encourage greater take-up of online...