Provision of the Customer Platform: CRM, Customer Account and Web Forms

Provision of the Customer Platform: CRM, Customer Account and Web Forms The London Borough of Sutton and the Royal Borough of Kingston (the Councils) are seeking tender bids from suitably qualified organisations for the provision of a 'customer platform' which will comprise of a Customer Relationship Management system (CRM); customer account ('my account'); a web forms solution; and integration of these components with our back office systems - together these elements are known as the 'customer platform'. The custo...